EXCHANGES, RETURNS AND WARRANTY
At Maison Bellavista, we want you to enjoy your purchase with complete confidence. If at any time you need to request an exchange, a return or make use of your warranty, we will be delighted to assist you.
Below you will find all the relevant information in a clear and transparent manner.
This document governs the exchange, return and warranty conditions applicable to purchases made from MAISON BELLAVISTA, S.L., Tax ID (CIF) B26799395, with its registered office at Calle Casanova 110, Bajos 1, 08036 Barcelona, Spain.
ONLINE PURCHASES
If you have made your purchase through our website, you have 14 calendar days from the date of receiving your order to exercise your right of withdrawal, in accordance with applicable legislation.
To be eligible for a return, the product must:
- Be in perfect condition and show no signs of use.
- Be returned with its original packaging, accessories, documentation and proof of purchase.
- Not have been modified or personalised.
Once the product has been received and verified to comply with the above conditions, we will issue the refund using the same payment method used for the purchase. The refund will be processed within a maximum of 7 business days.
Return shipping costs shall be borne by the customer, except in the event of a shipping error or manufacturing defect.
PERSONALIZED PRODUCTS
For legal and hygiene reasons, the following products cannot be returned:
- Prescription glasses.
- Custom-made ophthalmic lenses.
- Any other product personalized according to the customer's specifications.
These products are manufactured exclusively for each individual customer and are therefore excluded from the right of withdrawal under current European legislation.
PURCHASES MADE IN STORE
Purchases made in person at our optical store are not subject to the legal right of withdrawal. However, if any issue arises with your purchase, we will be pleased to assess your case and offer the most appropriate solution.
As these are custom-made medical devices, a minimum 30% deposit of the total order value is required before beginning the assembly of any prescription glasses or any specific contact lens order.
EXTERNAL PRESCRIPTIONS AND DISCLAIMER OF LIABILITY
When prescription glasses are manufactured using a prescription provided by the customer and issued by an ophthalmologist or another optical practice, this establishment shall be limited to accurately reproducing the parameters specified in that prescription.
The company accepts no responsibility for visual discomfort resulting from errors in refraction or prescription measurements provided by third parties.
VALIDITY OF QUOTATIONS
All written quotations shall remain valid for a maximum period of 30 calendar days from the date of issue, or until the end of any applicable promotional or commercial campaign, whichever occurs first.
CONTACT LENSES AND CARE SOLUTIONS
For strict hygiene and health protection reasons, exchanges of contact lens boxes or lens care solutions will only be accepted if the products remain completely sealed, unmarked and in their original undamaged packaging.
UNCOLLECTED ORDERS
If 3 months have elapsed since notification that the order is ready for collection and the customer has neither collected the goods nor paid the outstanding balance, the establishment may terminate the contract and retain the deposit paid as compensation for damages arising from products specifically manufactured for that order.
DEFECTIVE PRODUCTS OR INCORRECT SHIPMENTS
If you receive a product with a manufacturing defect or different from the one ordered, please contact us as soon as possible. We will personally manage the issue and provide an appropriate solution as quickly as possible.
WARRANTY
In accordance with Spanish Legislative Royal Decree 1/2007, approving the revised text of the General Law for the Protection of Consumers and Users, all new frames and sunglasses are covered by a 3-year statutory warranty against manufacturing defects.
The warranty does not cover:
- Impacts or accidental drops.
- Improper or negligent use.
- Normal wear and tear.
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Adjustments, repairs or modifications carried out by third parties not authorised by Maison Bellavista.
Maison Bellavista offers a 30-day adaptation period for progressive lenses, digital lenses, single vision lenses and contact lenses.
SIf, during this period, the customer experiences adaptation problems that are confirmed according to clinical criteria, the lenses will be replaced free of charge with lenses of identical characteristics or equivalent performance, by mutual agreement between both parties.
This adaptation guarantee does not entitle the customer to a refund.
If no mutually satisfactory solution can be reached, the full amount paid may be applied towards the purchase of another product by means of a store credit voucher.
OFFICIAL COMPLAINT FORMS AND JURISDICTION
Official Consumer Complaint Forms are available at this establishment.
Any dispute arising from the sale shall be submitted to the Courts having jurisdiction over the consumer's place of residence, in accordance with applicable legislation.
OUR COMMITMENT
Before every delivery, we individually inspect each frame to ensure its condition, finish and proper functioning.
When you purchase your eyewear from Maison Bellavista, you will also benefit from a complimentary professional fitting adjustment at our optical boutique in Barcelona.
Furthermore, if your new prescription lenses require an adaptation period, our team will be available to advise you and assess any concerns on a personalised basis.
CONTACT
If you have any questions regarding an exchange, return, warranty or any aspect of your purchase, please do not hesitate to contact us.
Our team will be delighted to assist you with attentive, personalised and professional service.
It will be our pleasure to assist you.
Maison Bellavista
Carrer de Casanova, 110, Bajos 1, Eixample, 08036 Barcelona
Email: online@maisonbellavista.com
Telephone: +34 930 09 13 64
WhatssApp: +34 695 55 31 71